COMPASSIONATE CONNECTION PHONE SCRIPT
INTRO:
Hello there, could I communicate with _________ [MEDICAL DIRECTOR, NURSE MANAGER, DIRECTOR OF REHABILITATION, DIRECTOR OF ______]
It’s vital to get the decision-maker on the cellphone in real-time. Leaving a message is a final resort. We advocate asking the receptionist inquiries to pinpoint the perfect time for calling.
As an example:
“Okay no drawback. When will ________ be again from lunch?”
“Okay no drawback. When will ________ be again from the assembly?”
“Bought it. Will they be in tomorrow then? (pause…) What time?”
“I see. Maybe I ought to arrange a cellphone appointment with _____. Might I schedule a cellphone appointment with _____ by way of you?”
When you get the decision-maker on the cellphone, then say:
TEMPLATE:
Hello _________, I’m delighted to catch you. I needed to make a connection as a result of I’m a board-certified music therapist, and I so respect what you do at _________HOSPITAL. I observed what stands out about __________HOSPITAL is ___________, and my private mission (OR MY COMPANY’S MISSION) matches so effectively with _____________YOUR HOSPITAL. Right here’s how: _______________. I simply needed to make the connection and offer you a name.
My specialty is _______________. I (OR WE) use evidence-based analysis to again up the best way I apply in serving sufferers. I (OR WE) use ___________________________INTERVENTIONS to assist sufferers obtain _________________GOALS. I might be honored to arrange a gathering to debate with you additional.
(pause…)
(If they are saying YES, then reply instantly with…) Nice. Let’s meet in particular person, with the top aim of organising an in-service to your workers previous to service provision. Does that sound okay?
(pause…)
Nice. At our assembly, I’ll herald a proposal that outlines evidence-based analysis, Section I and Section II of implementation, along with our charges. The proposal additionally mentions that our providers are coated by legal responsibility insurance coverage.
As soon as we talk about what the wants of your sufferers are, and the way music remedy might be seamlessly built-in together with your present affected person providers, then we’ll be in a position to attract up an settlement and full the paperwork. Funding for packages like mine often come out of your working finances OR the hospital basis. Might we meet subsequent week to debate potentialities?